Delivering innovative technology and IT services to advance mission-critical operations

Bureaus & Offices: U.S. Department of State: Civilian Security, Democracy, and Human Rights (J) Bureau of International Narcotics and Law Enforcement Affairs (INL), Office of Aviation (INL/A)

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U.S. Department of State: INL/A
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With missions related to counternarcotics, border security, reconnaissance, embassy transportation, and other efforts, the Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation (INL/A) carries out diverse operations worldwide. Bureau needs go beyond traditional IT services to include rapid deployment to jungle, desert, and mountain regions, as well as nontechnical initiatives such as curriculum design and bilingual training. Requiring specialized aviation expertise and versatile capabilities, INL/A sought a proven partner who could meet evolving mission needs.

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Headquartered in Melbourne, Florida, Tsymmetry serves as the technology division for INL/A at home and abroad. Our support offices span active regions including Iraq, Peru, Panama, Costa Rica, Uganda, and Kenya. In addition to providing global support, Tsymmetry consolidated and hardened INL/A’s cybersecurity capabilities, migrating to a single platform and implementing cybersecurity best practices. 

We fulfill needs spanning procurement and asset management, application development, data center support, enterprise architecture, and more with around-the-clock hardened infrastructure and state-of-the-art technology. Together with INL/A, our OCONUS locations support high-risk aviation operations such as aerial eradication and interdiction of narcotics, countering illegal mining and logging, and supporting embassies in high threat areas.

Understanding the importance and sensitivity of the missions we support, our job doesn’t end at five o’clock. Not only are we focused on the mission, but we also strive for continuous improvement, navigating challenges with expertise and proficiency. For example, during hurricane Irma in 2017, Tsymmetry maintained 100 percent network availability and support, despite power losses at the primary data center location that lasted for more than a week. We also support new needs as missions evolve.

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Through its partnership with Tsymmetry, INL/A is able to operate effectively and rapidly in locations worldwide, in the midst of natural disasters, power loss, and remote and austere locations. To date, Tsymmetry has achieved over $1 million in cost savings while reducing risk and improving performance. Our longstanding reputation for consistent exceptional delivery performance ratings are based on an unwavering commitment to go above and beyond.

"Tsymmetry has provided the USG numerous innovations for both CONUS [Contiguous United States] and overseas IT locations. Tsymmetry is exceptional in the area of cost control for the USG IT program."

Contracting Officer RepresentativeINL/A ITS

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