Client Story

Global Operations

Department of State

  • Civilian Security, Democracy, and Human Rights (J)
  • Bureau of International Narcotics and Law Enforcement Affairs/Aviation (INL/A)

Client Objective

World Class Technology Support

Services Delivered

IT Transformation

Tangible Outcomes

Global IT Services

Key Public Sector ROI

Cost Reduction

The Bureau of International Narcotics and Law Enforcement Affairs (INL) “works to keep Americans safe at home by countering international crime, illegal drugs, and instability abroad.” INL is referred to as the Department of State J Bureau responsible for Civilian Security, Democracy, and Human Rights. INL operates in hot spots across the globe, combating crime and corruption in every major region including the Middle East, Africa, Asia, and Latin America.

Tsymmetry provides all of the Technology Division support for INL’s Aviation program (INL/A). Besides the typical Data Center Support, Application Development, and Procurement Services provided in a traditional technology support engagement, Tsymmetry’s role requires round-the-clock, hardened infrastructure and state-of-the-art technology that can not only withstand natural disasters, but also support rapid deployment of lightweight technology capabilities to remote and austere locations in the wild (jungle, desert, and mountain). These locations often support high-risk aviation operations such as aerial eradication and interdiction of narcotics, countering illegal mining and logging, and supporting embassies in high threat areas. What’s more, Tsymmetry’s technology organization, while headquartered in Melbourne, FL, has support offices in active regions including Afghanistan, Iraq, Peru, Panama, Costa Rica, Uganda, and Kenya.

Tsymmetry has a longstanding reputation for consistent “Exceptional” Delivery Performance ratings based on our commitment to go above and beyond. For example, during hurricane Irma in 2017, Tsymmetry maintained 100 percent network availability and support despite power losses at the primary data center location that lasted for more than a week.

“Tsymmetry has provided the USG numerous innovations for both CONUS [Contiguous United States] and Overseas IT locations,” said the Contracting Officer Representative for INL/A ITS. “Tsymmetry is exceptional in the area of cost control for the USG IT program,” he added. In fact, Tsymmetry has received exceptional CPARS ratings across all areas of Program Delivery for two years in a row.

Beyond providing global support, Tsymmetry consolidated and hardened INL/A’s cybersecurity capabilities by migrating to one platform and implementing cybersecurity best practices.

“We understand the importance and sensitivity of the mission we’re supporting—with 24-7 our job doesn’t end at five o’clock,” explains Micah Haney, Tsymmetry’s INL/A Program Manager. “Not only are we focused on the mission but we also strive for continuous improvement. We’ve achieved over $1 million in cost savings while reducing risk and improving performance.”

Tags: Cybersecurity, Data Center Operations, Network Management and Maintenance, Operations and Application Maintenance, Remote Deployment, Technology Consulting

Related Capabilities: Cyber Security, IT Transformation, Organizational Change, Service Desk, Program Management, Data Center Operations

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