Published on: May 15, 2019
Tsymmetry is pleased to announce that Kevin Overstreet has been promoted to Operations Manager of the SRC program, after four (4) years of committed service to the DHS client. As the Operations Manager, Kevin now has accountability for the program’s day-to-day activities to include team oversight, confirmation of deliverables, and ensuring that standard operating procedures are followed. Kevin’s in-depth knowledge of contact center best practices, his personality and networking skills, plus his willingness and ability to successfully take on additional responsibilities above and beyond his day-to-day role as team lead all contributed to his selection for the position.
Tags: Career, Department of Homeland Security, Employee Development, Promotion